Assistant Market Center Administrator

Job Description Summary:

We are seeking an Assistant Market Center Administrator to join the amazing office staff at Keller Williams Tuscaloosa. The ideal candidate will have a strong accounting background, an accommodating and supportive spirit, as well as strong attention to detail. They will have consistency, strong follow-up skills, and great follow-through. Ongoing professionalism with staff, leadership, sales associates, clients, and vendors is essential. They will be flexible enough to handle the growth and demands of our fast-paced, high-profile office while being persistent and organized with routine, repetitive tasks and comfortable maintaining existing systems and implementing new ones. The ideal candidate will possess qualities such as a commitment to excellence, the ability to focus in a distracting environment, unwavering integrity, a results-oriented mindset, and a self-disciplined focus.

Preferred Skills:

• Acts as MCA in the MCA’s absence, as required
• Covers front desk for DOFI during lunch breaks and as needed
• Assist in all aspects of the Market Center financials including A/P, A/R, and agent closings
• Handles productivity calculations and projections
• Assist MCA with monthly agent invoicing and collections
• Oversee and maintain the flow of the agent onboarding/offboarding process including but not limited to holding weekly agent orientations, and one-to-one meetings
• Plans and runs quarterly new agent boot camp training
• Follow a system to stay ahead of agent count and keep updated records with personal information
• Work closely with compliance, qualifying broker, and MCA for all licensing compliance for AREC
• Send weekly emails to investors and ALC members with new agent announcements, 1st listings, 1st closings, and cappers.
• Create corresponding social media posts for all announcements
• Must follow branding guidelines
• Ongoing professionalism with staff, leadership, sales associates, clients, and vendors is essential
• Collaborate with the OP and TL to build strong systems that enable the Team Leader to regularly conduct market share appointments
• Review pipeline tool to support the Team Leader in achieving the 4:1 conversation ratio and to validate the effectiveness of systems
• Help to construct projections in appointments, gross, net, and profit
• Support the team in identifying solutions if actual results are not in alignment with goals on a monthly basis, build the Market Center’s value package, and lead systematic communications of value
• Build systems to ensure all associates in production have GCI goals
• Work with the Market Center leadership team to construct systems to direct associates to the Production
• Solution that is right for them
• On a weekly basis, complete agent care calls and confirm agent progress toward their GCI goals
• Use the Leverage system and tools to build and lead a powerful staff
• Introduce new products/services to associates
• Ensure all associate transactions are accurately recorded and tracked
• Oversee purchasing (supplies and equipment)
• Complete weekly soft closes and communicate key numbers, any anticipated challenges, and any opportunities to celebrate to the rest of the Market Center leadership team
• Complete accurate banking and accounting
• Assist MCA with completing monthly closes and transmitting monthly data on time
• Create agendas and record meeting minutes
• Some travel is required for regional leadership conferences one time per year